Adopting AI (artificial intelligence) may be one of the biggest ways to advance the digital transformation of a business, but at best, managers should see it as a way to help, not replace employees.
“I think where AI is most powerful it is not isolated, but as part of a human-centered workflow where it helps to enhance human judgment,” said Stef Sai, CEO and founder of leading data technology consultancy Thinking Machine, March 26. At the Makati Business Club’s “Unlocking Your Business with AI” event.
The event was organized by the Global Ideas Committee of the Makati Business Club, which aims to challenge the traditional perspectives of the local business community with the latest industry trends and developments around the world. AI is a machine that “thinks” and “learns” – mimicking human intelligence – to do things better.
“There’s a general interest in the business community to better understand digital transformation applications, and it’s important to recognize how AI improves the digital transformation process and related decision-making,” said James Alfonso Jobel de Ayala, Head of Business Development at Ayala Corporation and MBC Global. President of the Ideas Committee.
“Human-centered workflow” applies from the beginning. For companies that are just starting to adopt AI, Isabel Yap, Senior AVP and Executive Director at EastWest Bank, advises business leaders not to work only with data scientists, but also to have a team that can clearly translate your business needs to data experts. . “
Ms. C added, “Businesses don’t just need someone who can code, but they are there to help inform a company’s AI framework with strong analytical skills in the industry.”
Thinking Machines helped Eastwest Bank launch its “ATM Auto-Reconciliation Project”, which used AI to detect fraud and predict which bank’s ATMs were broken. The AI-adoption project has improved Eastwest Bank’s operations and customer experience by automating its systems for 400+ ATMs nationwide and streamlining 2 million monthly customer transactions, which in the past were done manually and were prone to errors, according to Mrs. Yap. He added that AI’s adoption for banking operations has given their employees more time to focus on other tasks, which has increased productivity.
Nicholas Bivero, co-founder of Penbrothers and a member of the MBC Global Ideas Committee, moderated the discussion.
To learn more about AI solutions for business, listen to episode 1 of MBC’s Global Ideas Podcast Spotify And Apple Podcast – Featuring Bivero, Sy and Yap.
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