BPO professionals have expressed their concern about returning to the office


Text by Patricia B. Mirasol
Earl and Lagundino video editing

Due to long journeys, rising prices and low quality of life, IT-business process outsourcing (IT-BPO) workers are afraid to return to work onsite. They are instead requesting that their previous work-from-home (WFH) setup be made permanent.

On April 1, IT-BPO companies registered with the Philippine Economic Zone Authority (PEZA) returned to work on the site after a March 31 expiration of a resolution allowing workers to work from home. Coronavirus Disease 2019 (COVID-19) Epidemic Response.

One of the main reasons for the stress is the rising price of the product, Paolo said, adding that one of the four BPO employees asked to be identified only by their first name.

“They want us to spend more on rising food prices,” he said, adding that wages have not risen despite inflation.

Another consideration is lost time for long journeys, which translates to lost opportunities for quality family time.

For Jemer, who has a newborn baby, working from home is a blessing.

“I can be both a parent and a BPO employee,” he said, adding that the quality of his work has remained consistent over the past two years. “My clients are very satisfied. [This] The WFH setup is very effective for a father like me. “

Some companies have been formed to improve onsite, says BPO frontliner Jason.

“On the other hand, I tend to revisit PEZA companies [whose staff] Work even outside their economic zone, ”he said. The setup worked for them, he said, “these companies add [that have proven to work effectively remotely] Companies that can apply for either a hybrid solution or permanent WFH

As directed by Dom, who belongs to the Call Center Workers Alliance, the nature of the industry is remote work.

“I am just happy that the government has finally made a decision. I feel that this is a bad idea that is felt for a bad time, “he said.” They have failed to consult with the people who create these economic activities. “

Paolo said employees should be given a choice on how they want to work – be it onsite, WFH, or hybrid.

The post-epidemic workplace needs to adapt to the hybrid, flexible workforce policy as needed by the organization, according to panelists, at a webinar on January 19. The commercial world.

In his 2021 survey, employer Robert Walters also found that 33% of Filipino respondents preferred a hybrid job setup, with 52% saying they would reject a job offer that required 100% office attendance.

“You have to listen to the employers. They know the feelings of their staff, “added Paolo. “WFH is not illegal. We have proven that it can work.”

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